The worst customer service experience in my life, 21 Jul 2007
When I was still waiting on an order, I noticed that trixiepixgraphics.com posted correspondence regarding one customer that they claim harrassed them. I have no idea what the validity of these claims are, but I found the posting to be unprofessional. What's more, after my own experience with them, I would not be surprised if the woman they claimed harrassed them had an experience similar to mine.
I ordered a fake newspaper that needed to look professional. When I got it, the top front page headline had been hyphenated. In my experience, only high school and tiny local newspapers ever do this on the front page. In fact, to make sure it wasn't all in my imagination, I looked up newspaper guidelines at various key newspapers and discovered that hyphenating a headline is a big mistake. I emailed trixiepix and merely stated that the hyphenated headline was not realistic looking. Would there be any way to reprint it without the hyphenation? They responded with a definitive no. They would never reprint something like that. I then emailed back and simply stated that: I've never seen a hyphenated headline before. I had four more orders I needed but I'll have to take those elsewhere.
Here is the entirely unprovoked response that trixiepixgraphics sent me:
"We're sorry you've never seen a hyphenated headline -- we see them all the time. You were blocked from ordering again anyway, as anyone who would complain about such a thing is not a customer we care to interact with. As for going elsewhere, we know EXACTLY what kind of product you'll receive, and we feel that's perfectly poetic. You are EXACTLY the kind of customer we want our competitors to have.
Now, CEASE AND DESIST. We've had enough of you."
Needless to say, I was horrified by the rudeness, expecially since these were the people who had already taken 60 dollars of mine regardless of whether or not the product was of their promised quality. They blocked my IP address, so this was my last interaction with them. Like angry kids, they hurled an insult at me before slamming the door. And they took my money. I did nothing to provoke or merit this sort of behavior. And I can't believe that they would find it acceptable to behave in this way.
When the other woman on their website reported them to the BBB, they sent a letter claiming that she had harrassed them to her local policemen. I have to wonder now if trixiepicsgraphics was accurate in making this claim, or if they are just rude incompetent business owners who like to terrorize their unsatisfied customers.
Great Humor Book Recommendations and Humor Articles, 19 Dec 2006
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